Retail Operations Associate

Brooklyn, NY

Full Time

Entry Level

TONYMOLY USA is a leading KBeauty brand, located in Brooklyn, NY. We are seeking a detail-oriented and highly organized Retail Operations Associate to support our retail operations and EDI processes. This role will work closely with the EDI Manager and cross-functional teams to ensure smooth day-to-day order execution across key retail partners.
Given the volume of orders and current manual processes, this position will play an important role in supporting execution, maintaining accuracy, and helping the team scale operations effectively.

Key Responsibilities

Support day-to-day EDI order processing across retail accounts (PO intake, acknowledgments, ASN creation, invoicing)
Manually input and manage orders within the ERP system, ensuring accuracy and alignment with incoming EDI and non-EDI orders
Assist in monitoring EDI transactions to ensure accuracy, timeliness, and compliance with retailer requirements
Help troubleshoot and resolve EDI errors, discrepancies, and chargebacks in partnership with internal teams
Coordinate with 3PL/warehouse teams to support timely order processing, labeling, and shipment execution
Support documentation and maintenance of retailer compliance guidelines and routing requirements
Partner with Sales, Finance, and Supply Chain teams to help resolve order-related issues
Assist with onboarding new retail accounts, including EDI setup, testing, and go-live support
Contribute to process improvements by identifying inefficiencies in current workflows, particularly across manual order entry and EDI processes
Support reporting on order status, EDI performance, and operational KPIs

Qualifications

2–4+ years of experience in retail operations, order management, EDI coordination, or ERP-based order entry
Hands-on experience working within ERP systems (e.g., SAP, NetSuite, Microsoft Dynamics, or similar) required
Experience with EDI platforms such as TrueCommerce or SPS Commerce preferred
Basic understanding of retail compliance requirements (ASNs, routing, labeling, etc.)
Comfortable working in a fast-paced environment with manual processes
Strong attention to detail and ability to manage high volumes of transactional work
Strong communication skills and ability to work cross-functionally

Nice to Have

Experience in beauty, skincare, or consumer goods industries
Experience working with major retailers (e.g., Ulta, Sephora, Target, Nordstrom, etc.)
Exposure to 3PL/warehouse operations and logistics

What Success Looks Like

Accurate and timely order entry across both EDI and manual ERP processes
Strong support of day-to-day order execution with minimal errors
Improved team efficiency and reduced operational bottlenecks
Seamless collaboration with internal teams and external partners

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address*

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

LinkedIn Profile URL:*

Desired salary*

Earliest start date?*

Do you have hands-on experience entering and managing orders within an ERP system (e.g., SAP, NetSuite, Microsoft Dynamics, or similar)? If yes, which system(s) and for how long?*

How many years of experience do you have in retail order management or EDI coordination? Please briefly describe your role and the types of retailers or accounts you supported.*

Are you familiar with retail compliance requirements such as ASNs, routing guides, and labeling standards? If so, which retailers have you supported and in what capacity?*

Human Check*

Submit Application

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

Retail Operations Associate

Apply for this position